We stand behind the exceptional craftsmanship of ARIS FINE STUDIO. Each piece undergoes rigorous quality control to ensure it is shaped to last for generations.
Complimentary 1-Year Manufacturing Warranty
We offer a 1-Year Warranty from the date of purchase covering any authentic manufacturing defects in materials or craftsmanship.
- What’s Covered: Loose prongs, defective clasps/closures, or structural imperfections in the metal upon arrival.
- What’s Excluded: The warranty does not cover damages resulting from normal wear and tear (including scratches, dents, misshapen bands), accidental damage, gemstone loss due to impact trauma, or improper storage and exposure to chemicals.
The Third-Party Policy (Critical)
To maintain the structural integrity of your jewelry, any repair, resizing, or alteration performed by a third-party jeweler outside of ARIS FINE STUDIO will immediately void your warranty.
Lifetime Maintenance & Paid Repairs
Fine jewelry thrives on proper care. We are always happy to service your ARIS pieces beyond the warranty period or for non-covered repairs:
- Complimentary Lifetime Cleaning: Bring your ARIS piece to our Soho Showroom anytime for a professional ultrasonic cleaning and prong inspection.
- Out-of-Warranty Repairs: For accidental damage or vintage restoration, our design team will assess the piece and provide a repair quote (plus shipping/taxes) for your approval before work begins.
How to Request a Repair
To request a repair service, please contact our concierge team via any of the following methods. Kindly provide your order number, a brief description of the issue, and clear photos of the piece so we can assist you promptly:
- Email: info@arisjewelry.co
- WeChat: arisjewelry
- Phone : 332-277-0216
Once your request is reviewed, we will guide you through the secure shipping instructions.