ARIS Fine Studio offers complimentary worldwide shipping with duties and taxes included. All orders are carefully packaged and shipped with tracking information provided once your order has been dispatched.
Ready-to-ship pieces are typically processed within 1–2 business days after your order is confirmed. Made-to-order and bespoke pieces will be shipped once production and final quality inspection are complete. Resizing or other requested adjustments may require additional processing time.
Please note that processing time is separate from shipping time. Shipping estimates begin once your order has been dispatched and do not include production, resizing, weekends, or major U.S. holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Additional processing or carrier delays may occur during peak and holiday periods.
DOMESTIC SHIPPING
Orders within the United States are shipped via UPS 2nd Day Air and generally arrive within approximately 2 business days after dispatch.
For the security of your jewelry, all ARIS Fine Studio shipments require a signature upon delivery by default. We recommend providing a secure residential or business address where you or an authorized recipient will be available to sign for the package.
If you prefer to waive the signature requirement, please contact us before dispatch. Once the signature requirement has been waived at the customer's request, ARIS Fine Studio cannot guarantee the security of the package after the carrier records it as delivered.
INTERNATIONAL SHIPPING
International orders are shipped via UPS Worldwide Express and generally arrive within 3–7 business days after dispatch, depending on destination.
Complimentary international shipping includes duties and taxes. However, recipients may still be required to provide identification, tax information, or other documentation requested by local customs authorities to complete customs clearance.
Customs procedures vary by destination and may occasionally result in delays beyond our control. Certain destinations, including mainland China, may require additional processing or customs clearance time.
International shipments also require a signature upon delivery by default. If you prefer to waive the signature requirement, please contact us before dispatch.
All orders shipped outside the United States are final sale and are not eligible for return or exchange.
SHIPPING INSURANCE
Complimentary shipping does not include shipping insurance.
Optional shipping insurance may be purchased separately. If you would like additional coverage, please contact us before your order is dispatched so that we can arrange coverage and confirm the applicable fee.
Shipping insurance and other additional shipping service charges are non-refundable once the shipment has been dispatched.
SIGNATURE & FAILED DELIVERY
If no one is available to sign for the package, UPS may make additional delivery attempts or hold the shipment for collection in accordance with its local delivery procedures.
Customers are responsible for monitoring their tracking information and arranging timely receipt or collection of their package.
If a shipment is returned to ARIS Fine Studio due to repeated unsuccessful delivery attempts, failure to collect the package, or an incorrect or incomplete address provided by the customer, any additional shipping costs required to resend the order will be the customer's responsibility.
SHIPPING ADDRESS
Please review your shipping information carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.
We are unable to ship to P.O. boxes. A secure residential or business address is recommended for all fine jewelry deliveries.
If you need to change your shipping address or delivery instructions, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the shipment can be redirected or the delivery address changed.
ARIS Fine Studio is not responsible for delays, returned shipments, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
TRACKING & DELIVERY
Once your order has been dispatched, tracking information will be provided so you can follow the progress of your shipment.
All delivery dates are estimates and are not guaranteed. Weather conditions, customs clearance, holidays, carrier disruptions, and other circumstances beyond our control may affect delivery times.
If your tracking information shows an unexpected delay or delivery issue, please contact us and our team will assist in communicating with the carrier where possible.
RETURENS &EXCHANGES
Eligible ready-to-ship pieces delivered within the United States may be returned for store credit or exchanged within seven (7) business days of delivery. We do not offer cash refunds or refunds to the original payment method.
Returned pieces must be unworn, undamaged, unaltered, and in their original condition and packaging. All returns are subject to inspection and approval by ARIS Fine Studio.
To request a return or exchange, please contact us at 332-277-0216 or info@arisjewelry.co within seven (7) business days of delivery. Once approved, the piece must be shipped back within seven (7) business days of receiving return authorization. Please do not return any jewelry without prior authorization.
The following purchases are final sale and are not eligible for return, exchange, or store credit:
- Bespoke and customized designs
- Rings that have been resized
- Earrings
- International orders
- Pieces marked as Final Sale
Return shipping and any reshipment costs are the responsibility of the customer unless the return is due to an error by ARIS Fine Studio or a confirmed product issue. We strongly recommend using a trackable and fully insured shipping service for all returns. ARIS Fine Studio is not responsible for return packages lost or damaged in transit.
For international orders that arrive damaged or if an incorrect item was received, please contact our team promptly for assistance.